Q: What is live chat?
A: Live chat is text messaging between a website visitor and a chat associate. Websites can be configured to automatically Meet & Greet visitors when they arrive on a website or they can be configured to wait until the visitor initiates a chat by clicking on a chat button.
Q: How is live chat used on websites?
A: Live chat is used to answer website visitors’ questions, help them find something in particular, make product or service suggestions to them, help them complete a sales transaction, update them on the status of an order, make appointments, and anything else that improves their experience with the website.
Q: What are the benefits of live chat?
A: Live chat is a simple, convenient, and affordable method to interact with customers on your website. It enables businesses to start building relationships with potential customers in a non-threatening manner by letting visitors know that someone is there to help them. The results are increased sales, improved customer services, and stronger customer loyalty.
Q: How do I get started?
A: It’s simple to get started. Just decide whether you want to Do-It-Yourself or have us Manage or Staff for your chats and then Sign-Up. You will receive an email with the steps to get you started quickly and easily.
Q: How long does it take to get setup with live chat?
A: For those Do-It-Yourself businesses, live chat can be installed and configured within a day or two. For those businesses that would like us to take chats for them, we can begin within 3 to 5 days.
Q: Am I billed for every chat?
A: No. You are only billed for chat-minutes when a chat has more than one message. In other words, the visitor and the chat associate must exchange at least one message each.
Q: Is there a long-term commitment to use your services?
A: Our services are month-to-month. Our goal is to keep you as a customer because of the value of our services. You may cancel service at anytime with 14 days written notice.
Q: If cancel early in the month, will I be refunded any money?
A: No. We will have put staff in-place to support your website for the month and will continue to incur their expense through the month.
Q: Why are your bundled services are annual subscriptions.
A: We bundled services to help businesses subscribe to our services without a high-startup cost. Even though it is an annual commitment, you may still cancel at anytime.
Q: How do I cancel a bundled service?
A: You may cancel at anytime with 14-days written notice. Your subscription will terminate at the end of that month. You will be responsible for unpaid services through the end of the month and you will incur an early termination fee for the prorated amount of the start-up.